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WaveChat is an AI concierge platform designed to help businesses answer customer questions instantly through a website chat widget and WhatsApp. It is positioned for Caribbean businesses and supports industries such as hotels, property management, professional services, ecommerce, home services, and software companies. The platform can be trained using a business website, documents, frequently asked questions, and approved company information. Its AI agent responds to common questions about pricing, availability, check in times, products, services, appointments, and policies. When a question requires human assistance, WaveChat provides alerts and enables a one click handoff to a staff member. Key features include website chat, WhatsApp integration, conversation monitoring, proactive visitor engagement, multilingual responses in English, Spanish, French, and Dutch, smart routing, conversation memory, team access, and integrations with calendars, customer relationship management systems, and property management tools. Higher plans add advanced analytics, API access, custom AI personality, white label options, unlimited conversations, service level agreements, and dedicated account support. Setup is described as taking about 15 minutes, with WaveChat handling the technical configuration. The service offers a seven day free trial without requiring a credit card, a 40 percent discount for the first three months during the beta promotion, cancellation at any time, and a seven day money back guarantee.
