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TraceX is an AI engineer for production issues that helps support, operations, and engineering teams investigate customer problems from intake to resolution. It can read support emails, Slack messages, Jira tickets, and dashboard questions, then investigate connected systems using evidence from databases, source code, commits, logs, and monitoring services. The platform supports read only connections to PostgreSQL, MySQL, MongoDB, GitHub, Sentry, Datadog, CloudWatch, Gmail, Slack, and Jira. Each investigation displays visible steps, cited evidence, confidence levels, expected behavior, actual behavior, and a proposed root cause. TraceX can generate database queries, identify relevant code changes, inspect errors and logs, and connect incidents to recent deployments. When a fix is appropriate, TraceX creates a pull request with the smallest suggested code change, risk information, validation steps, and a drafted customer response. It also provides code review for pull requests and can answer questions in plain English. The TraceX CLI works in a terminal and can act as a coding agent that reads, edits, and tests code only after user approval. TraceX is read only by default, does not store indexed records, supports enterprise sign in and audit logs, and allows teams to use their own Anthropic or Gemini model accounts. It is currently in private beta and provides up to 50 investigations per month free during the beta period.
