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ChatGenius is an AI powered customer engagement and social media automation platform from SumGeniusAI. It helps businesses manage Instagram direct messages, Facebook Messenger, WhatsApp, Telegram, and SMS conversations from one unified dashboard. The AI is trained on business information such as services, prices, opening hours, and frequently asked questions, allowing it to provide natural responses, qualify leads, capture customer details, and answer inquiries continuously. The platform can book appointments directly through Google Calendar by checking real time availability and confirming selected times inside the conversation. It also supports comment to direct message triggers, automated follow ups, lead list management, a visual flow builder, and a knowledge base that identifies questions the AI could not answer. Content Studio enables users to write, schedule, and publish posts, reels, carousels, stories, videos, and photo posts across Instagram, Facebook, and TikTok. Additional features include AI caption generation, hashtag research, content calendars, and performance analytics. ChatGenius supports 28 languages and reports an average response time of 3.2 seconds. The free plan includes 50 conversations per month, while paid plans include Creator at 29 dollars per month, Professional at 99 dollars per month, and Business at 297 dollars per month. Creator and higher plans include additional publishing features, with a seven day trial available for paid plans.
