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Kit is an AI customer support platform designed to help small businesses respond to customers through website chat and phone calls. It learns from selected website pages, approved business information, frequently asked questions, pricing, services, hours, and other company details. Businesses can test Kit privately, review its answers and sources, and approve responses before making the assistant available to customers. The platform provides website chat agents, AI phone answering, customer intake forms, helpful links, request collection, conversation history, human handoff, spam protection, and a dashboard for reviewing conversations and requests. Kit can answer common questions, guide customers to existing booking or checkout pages, collect information for follow up, and organize interactions as questions, intakes, or spam. A support lead feature reviews conversations, identifies unanswered questions, highlights customer needs, and recommends information that should be added. Kit offers a free private trial with no credit card required. Paid website plans start at 25 dollars per month for 1000 AI replies and increase to 85 dollars per month for 5000 replies and 200 dollars per month for 20000 replies. Phone support is available for 900 dollars per month with 50 hours of call time. Kit is intended for businesses that need continuous customer communication without building a custom chatbot or call center system.
